Whether you're booking a new flight, dealing with a delay, or need help with a lost bag, getting in touch with Southwest Airlines Customer Support is easier than ever. Known for its customer-friendly policies and flexible fares, Southwest Airlines also offers a range of support options to help travelers resolve issues quickly.
Here’s everything you need to know about how to contact Southwest Airlines customer service.
Call Southwest Airlines Customer Service
The most direct and reliable way to speak to a real person is by calling Southwest Airlines' toll-free number: 1-877-350-2977. This line is available 24/7, so you can get help whenever you need it, day or night.
You can call this number for:
- Booking or changing a flight
- Cancelations and refunds
- Baggage issues
- Rapid Rewards® assistance
- Special travel accommodations
- Flight delays and rebooking
When calling, be sure to have your confirmation number and personal details ready to speed up the process.
Live Chat Support
If you prefer not to call, Southwest offers a live chat feature available via their official mobile app or website. This is great for quick questions or general inquiries.
To use live chat:
- Open the Southwest app or go to www.southwest.com
- Scroll down and tap or click “Contact Us”
- Select “Chat with Us”
Live chat is generally available during standard business hours and offers quick, convenient support.
Email & Online Contact Form
Not in a rush? You can also reach out through their online contact form on the Southwest website. Just fill out the form, choose your issue type (baggage, refund, Rapid Rewards®, etc.), and submit your message.
Response times may vary, but most customers hear back within 24–48 hours.
Social Media Support
Southwest Airlines also responds to customer inquiries via social platforms:
- Twitter (X): @SouthwestAir
- Facebook: facebook.com/SouthwestAir
Send a direct message with your confirmation number and issue details for quicker help.
In-Person Help at the Airport
If you're already at the airport, visit a Southwest ticket counter or service desk for immediate help with rebooking, check-in problems, or baggage concerns.
Final Thoughts
No matter your issue, Southwest Airlines offers multiple ways to get help—by phone, chat, email, or in person. The fastest and most effective method is to call their 24/7 support line at 1-877-350-2977.
With their commitment to customer care and a wide range of support channels, you can travel with peace of mind knowing help is always just a call or click away.